Privacy Policy

1. Introduction

NeutralConnectionHub ("our team," "us," or "our") is dedicated to maintaining your privacy. This document outlines our Privacy Policy and details the methods we collect, utilize, disclose, and protect your personal data when you visit our website neutralconnectionhub.sbs or employ our boat rental services.

Your consent to the data handling practices detailed in this document is established by utilizing our services. This policy adheres to current privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details you willingly supply to us when you:

• Reserve a boat rental
• Reach out to us through our website or via telephone
• Subscribe to our newsletter
• Complete forms on our site
• Engage in our surveys or promotional activities

This information could include:

• Your full name and contact details, such as email, telephone number, and postal address
• Financial details for transactions (securely processed by third-party systems)
• Boat rental preferences and specifications
• Contacts for urgent communication
• Food intolerances or health data (when provided)

2.2 Automatically Collected Information

Our website's visitation results in the automatic collection of specific data regarding your device and usage patterns:

• Internet Protocol (IP) address and geographical details
• Web browser specification and version
• Record of visited pages and duration of site interaction
• Referral sources
• Device particulars such as type and screen resolution

2.3 Cookies and Tracking Technologies

To improve your browsing experience, we apply cookies and parallel tracking solutions. These enable us to:

• Memorize your custom settings
• Analyze website operation and efficiency
• Deliver content tailored to you
• Enhance our offerings

Your cookie preferences can be managed through your web browser's settings or our cookie consent tool.

3. Using Your Information

The information we gather is used for diverse purposes, including:

• Provision of Services: To supply boat rental services, manage reservations, and communicate with you regarding your bookings
• Client Assistance: To address your questions and offer support
• Transactional Processing: To handle payments and billing
• Protection and Safety: To secure the integrity of our operations and guard against deceptive acts
• Promotional Initiatives: To send you marketing messages and news (with your acquiescence)
• Enhancing Website Experience: To assess user interaction patterns and refine our website's functionalities
• Regulatory Adherence: To conform to relevant legislation and regulations

4. Information Sharing and Disclosure

Your personal credentials are never sold, exchanged, or leased to external parties. We may disseminate your data under these conditions:

4.1 Service Contributors

We could share information with trusted third parties who help us in areas such as payment facilitation; website hosting; email distribution; analytics; performance management; client service.

4.2 Legal Obligations

If the law necessitates, we may release your data in response to lawful processes, court directives, emergencies, or probes into probable fraudulent or illegal actions.

4.3 Corporate Transactions

Should a corporate merger, acquisition, or assets sale occur, your information may be part of the assets transferred.

5. Data Security

We enact suitable security protocols to shield your personal information from unauthorized entry, modification, exposure, or obliteration. Among these protocols are encryption, secure networks, access controls, routine examinations, and training for our staff.

No method of information transmission over the internet, or method of electronic storage, is impenetrable. Therefore, we cannot vow for the absolute security of your data.

6. Data Retention

Your personal information is retained solely for the duration necessary to serve the purposes for which it was gathered or as mandated by legal requirements. Typical retention spans include:

• Boat rental records: 7 years (for tax/legal reasons)
• Marketing interactions: until you opt to unsubscribe or request deletion
• Website analytical data: 26 months
• Customer support records: 3 years following the last interaction

7. Your Rights and Choices

You hold rights to access, amend, erase (bounded by legal constraints), transfer, and renounce marketing messages and manage cookies. Reach out to us through the contact details provided below to exercise these rights.

8. External Services

8.1 Google Analytics

We employ Google Analytics for insights on site utilization. You have the option to exclude this through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may contain links to social media services, each governed by their respective privacy policies.

8.3 Payment Processing Services

Financial transactions are managed by external providers that are PCI DSS compliant.

9. International Data Transfer

Your data might be transmitted to, and processed within, nations distinct from Italy. In these instances, we apply safeguards in line with relevant privacy laws.

10. Protection of Minors

We do not intentionally provide services to children under the age of 13, nor do we knowingly gather their data. If it comes to your notice that a child has imparted personal details to us, kindly alert us immediately.

11. Policy Updates

This Privacy Policy may be revised to mirror alterations in our practices or legal mandates. We will inform you of updates through a policy post on our website, electronic messages to registered users, or through a site notification. Continuing use following the effective date signifies agreement to the new terms.

12. How to Contact Us

Should you have questions regarding this Privacy Policy or our data handling practices, please get in touch with us:

13. Google Ads User Consent Policy Compliance

We adhere to Google Ads user consent requirements. Alterations to cookie/tracking preferences can be made at any time via our cookie settings.